• COVID-19 UPDATE

COVID-19 UPDATE


Dear guests,

Good news! We are open on Monday May 11 for all treatments! We have worked hard on a well thought out protocol, according to the applicable guidelines. RIVM requests us to apply a number of rules and hygiene measures. We therefore kindly ask our guests to respect the following house rules:

Please book your appointment if you have the following symptoms:

Nose cold
Running nose
Sneezing
Sore throat
Cough
Fever (from 38 degrees)

It goes without saying that this also applies to us.

To provide a maximum safe and hygienic environment, we have made the following changes to our protocols:

  • We work by appointment only, you can book through our reservation button.
  • As the The Green Elephant Hostel is currently closed, we have temporarily moved our entrance to the adjacent Townhouse hotel.
  • You can register at the reception, we will pick you up there.
  • Keep as much distance as possible, respect the 1.5 meters in all common areas.
  • The wellness facilities must remain closed until September 1, 2020.
  • Unfortunately, we are only allowed to offer duo treatments  to people from the same family, you can submit a request via info@maastrichtcityspa.nl
  • We temporarily extended our opening hours. we are open daily from 10:00 am to 9:00 pm.
  • We wash and / or disinfect our hands before and after each treatment.
  • Disinfectant, soap, paper towels will be sufficiently available in all general areas.
  • Unfortunately, we are not allowed to offer you the cup of tea you are used to, instead we will give you a bag of Vitalis tea to take home.
  • Treatment rooms are cleaned according to protocol after each treatment and textiles are replaced. We have planned extra time for this between treatments.
  • Our treatment room is well ventilated.
  • All areas and areas of use (such as doorknobs, tables, chairs, toilets, pin terminal etc) are frequently cleaned with alcohol during the day.
  • Face masks are not mandatory, but if you feel better about this we will wear it while giving the treatment.

We trust that a good protocol will be applied with these measures and those of RIVM.


Greetings,
Nanouk, Vivian and Sheila,